Many of you have suggested things to try regarding replacement of our fridge. I feel like I've tried everything, but if there is anything else please let me know. Here is why I see red every day about this...
I've told them loud and clear I'm pregnant and have a toddler.... they just say "sorry".
I've asked for a new fridge.... they won't replace it unless we've had 3 parts for the same problem replaced and it's deemed "unrepairable". We're still waiting for part 2 on Monday.
I've asked for grocery reimbursement.... they say they don't do that anymore, but they used to.
I've asked for PG&E reimbursement since the fridge was basically running 24 hours a day... again, they won't do it.
I've asked for a refund... no budging.
I've told them I'll "take it further" if they continue to let this go on... they say "sorry" again.
All they have said is they won't help and I just have to wait. They get until Monday to fix it and that's all I can stand. And to top it off the other day one of their customer service reps started to argue back with me. I couldn't take it so I yelled "thank you, bye bye" into the phone and hung up.
I promise next post will not be about our fridge! :)
2 comments:
This may sound stupid, but what does "LG" stand for? I want to make sure not to buy their appliances.
Hey...maybe you should tell them you are blogging about this
What a freaking nightmare!!! I hate dealing with things like that. And costumer service is a joke. Don't you always wonder why you seem to get people who are incompitent.
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